We are here to help!
Please head over to our
FAQ page first to see if your question has already been answered!
We don’t have a direct phone line. We PROMISE we’ll email you back. We love email.
PLEASE EMAIL US. PLEASE. EMAIL. US.
We'll email you back as quickly
as possible, usually between 1-2 business days.
We don’t have a team of customer service reps,
direct customer service lines or a call center. We’re a really small group of people. We all have multiple roles (for example the inventory manager is also the product
photographer and photo retoucher/editor, the retail staff are also the buyers, warranty techs and seamstresses, and the shipping manager and marketing assistant also
handles warranty claims, customer service needs, and is part of the retail team.)
Thank you for emailing us!
For general inquiries about company info or for feedback:
For customer service, order status, returns, product info, or availability:
For help with warranty repair or parts:
For questions about our store the Alite Outpost:
For marketing, PR, or design related inquiries:
For dealer inquiries:
The Outpost encourages city-dwellers to explore the great outdoors, gain hands-on experience, conduct research, ask questions, and get motivated for everything from an afternoon at the beach to an expedition in Yosemite.
Store Location: 3376 18th St, San Francisco, CA 94110
Next to Ken Ken Ramen
Hours: Monday - Sunday 10-6
Wholesome Bakery serves up delicious gluten-free, vegan baked goods and Four Barrel Coffee inside the Alite Outpost!
Location: Inside the Outpost
Hours: Monday - Sunday 11-6