|How fast are orders processed?||Orders placed by 2:00pm PST of in-stock items ship the same business day. Orders processed on Friday after 2pm or over the weekend will be shipped the following business day.|
|Can I modify/edit/cancel my order or address?||You cannot edit or cancel your order once it’s been submitted, please double check your order prior to submitting it|
|How long does shipping take?||We ship primarily via USPS for all locations. Orders placed by 2:00pm PST of in-stock items ship the same day. Depending on where you're located, ground shipping generally takes 2-7 days for delivery from time of shipment.|
|Where is my order?||For all shipped packages, we send the tracking number in an email. If you haven’t received this email please contact us at firstname.lastname@example.org If you want to learn the whereabouts of your order you can contact the carrier.|
|Do you ship internationally?||Yes, we ship internationally to most countries, if your country is not listed or you are unable to make an online purchase from your location, please email us at email@example.com.|
|What is your return policy?||All purchases made through our website may be returned within 30 days. The items must be in new, unused condition with the hang tags still attached. Reference our return page for steps to complete a return.|
|How can I exchange?||We do not currently offer exchanges. Items can be returned for a full refund, less shipping costs if returned within 30 days.|
|When can I expect my refund?||Please allow 1-2 weeks for your refund. We’ll send an email once the returned item(s) have been received and your refund has been processed.|
|What if my items are damaged, defective, or incorrect?||If you have received a damaged, defective, or incorrect item, contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!|
|What is Alite Design’s Warranty policy?||All Alite Designs products come with a Lifetime Guarantee! Head on over to our Warranty page for info on how to have your item repaired.|
|I’ve lost the rubber feet from my chair! Where can I get a replacement?||I'm sorry to hear that you've lost one of your feet! We'd be happy to send you a replacement. All you need to do is send an Email to email@example.com. Please include as much detail as possible, including info about your chair model, the outside diameter of the foot, as well as your mailing address.
|Do you offer replacement slings or stuff sacks?||I'm sorry to hear you've lost or damaged your chair sling or stuff sack. Unfortunately, we do not provide replacement slings/stuff sacks for our chairs. If it's a tear or a hole, this is something you can easily fix on your own. We recommend using Tenacious Tape or something similar to make the repair. It's very inexpensive and durable. Hope this helps! Please let us know if you have any other questions.|
|My Pack is dirty, how do I clean it?||It's best to hand-wash our packs with warm water, mild soap, and a soft-bristled brush. Then just hang upside down to dry. We don't recommend machine-washing- this will shorten the life of your pack!|
|My Meadow Mat is moldy, how do I clean it?||
I'm sorry to hear that you've gotten mold on your Meadow Mat. I would suggest trying to use a 3% hydrogen peroxide solution (really inexpensive and found at most drug/grocery stores), but test a small portion of the mat first to make sure it doesn't cause any other discoloration. It shouldn't, but it doesn't hurt to test it out first.
In the future, I'd recommend making sure that it's completely dry before you store it. What I usually do is unroll and hang my mat over a chair when I got home from the park and let it dry overnight before putting it away. Hope this helps! Please let me know if you have any other questions.
|Where can I find The Alite Outpost?||Our shop is located in the sunny Mission district of San Francisco:
3376 18th St, San Francisco, CA 94110
|What are The Alite Outpost’s Hours?||We are open everyday (Mon-Sun) from 10 am to 6 pm|
|What is your Return/Exchange policy at The Alite Outpost?||All purchases made at the Outpost may be returned within 30 days. The items must be in new, unused condition with hang tags still attached. Receipt or original form of payment.|
|Can I return The Alite Outpost purchases online?||All items purchased from our brick and mortar retail shop must be brought back to our shop to be returned. Click here to follow our return process.|
|What do you carry at The Alite Outpost?||All the newest Alite products along with a great selection of camp and outdoor gear from other brands. Fun, unique, easy-to-use tents, chairs, sleeping bags, and equipment to make going outside easier and more fun!|
|Does your rental gear program include sleeping bags?||Unfortunately these do not include sleeping bags, for sanitary reasons. Feel free to look through this page : The Ranger Station to get more detailed information about the program.|
|I hear there is a bakery in your shop, tell me more!||Yes, Wholesome Bakery serves up delicious gluten-free, vegan baked goods and Four Barrel Coffee inside the Alite Outpost! They are open Monday-Sunday 10 am -6 pm.|