Alite: Fun Simple Outdoor Gear for Casual Camping

Warranty


We stand by our stuff!

All Alite Designs products come with a Lifetime Guarantee! This means that they are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.

If your Alite Designs product fails due to a manufacturing defect, we will repair or replace the product, at our discretion, for free! Unfortunately, this warranty does not cover damage caused by accident, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. 

Our camp chairs are extremely lightweight and completely collapsible so you can take them anywhere. Though extremely durable and rated to hold 250 lbs, it is possible that some of these movable and lightweight parts can break on occasion. And if you are so unfortunate as to come across an issue with your chair, they have a lifetime guarantee so we will fix or replace it for you, no problem!


 

Steps for Warranty Repair:

If your item was purchased directly from Alite Designs, please follow the steps below. If not, you will need to reach out to the original place of purchase for warranty help.

1. Contact us at: fixit@alitedesigns.com. Please provide a description of the problem and supporting pictures that we can evaluate before mailing in the defective product.

2. We will review your warranty claim and in most cases we can advise if it is repairable or needs to be replaced.

3. If you feel comfortable making the repair yourself, we can send you replacement parts

4. If it is determined that the product needs to be sent to Alite we'll email you a warranty claim form to be filled out and sent in with the defective item. (For our furniture please only send the metal frame. We don't need the fabric to fix the chair.)

 

 International Warranty Repair:

If you have purchased your chair directly from us and live internationally, please contact us by email at:  fixit@alitedesigns.com.
If it was purchased at one of our international retailers, it is best for you to reach out directly to the store you bought it from.


 
What’s not covered under your lifetime warranty?
Wear and tear: Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how careful you are or how well you care for your product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered include coating de-lamination, colors fading, logo peeling, abrasions on high-contact areas of the packs (i.e.- the bottoms and outer pockets), and general breakdown of the materials over the years.

PLEASE NOTE: Alite is not responsible for items purchased from retailers outside of the US.  Please visit your retailer for warranty returns.  If you reside outside of the US and have purchased an Alite product from our website, please be aware that we may need to charge for shipping additional items depending on the circumstance.

Warranty guidelines for the other brands we sell are provided by those companies independently.